Shipping policy

Last updated: October 5, 2026

Processing & Lead Times

All orders are subject to the design, production, and delivery timelines stated on the applicable product page at the time of purchase. Lead times may vary by product and whether custom artwork is included.

Lead times are estimates unless expressly stated otherwise. Delays in submitting required information, requesting revisions, approving proofs, or responding to communications regarding your order may affect the estimated timeline.

For orders with an estimated timeframe stated as “order to delivery,” shipping time is included within that estimate. Otherwise, shipping and transit times are in addition to stated design and production lead times.

Please review our Terms & Conditions for additional information regarding production, proofs, and approval.

Shipping & Delivery

We currently ship within the United States. Available shipping methods and rates will be displayed at checkout.

Once your order has shipped, tracking information will be sent to the email address associated with your order. You are responsible for monitoring your tracking information and making any necessary arrangements to receive your package.

Shipping and delivery dates are estimates unless expressly stated otherwise. The Foyer is not responsible for carrier delays or other delivery delays outside of our reasonable control, including weather, service disruptions, holidays, or other carrier-related circumstances.

Shipping Addresses

You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please carefully review your shipping information before submitting your order.

If you need to change your shipping address after placing an order, please contact us at orders@the-foyer.co as soon as possible. Address changes cannot be guaranteed once an order has been submitted.

Shipping carriers and providers may validate, standardize, or correct addresses as part of their delivery process. The Foyer is not responsible for address changes, rerouting, delays, misdelivery, or other delivery errors made by a shipping carrier or provider after an order has been submitted for shipment.

If an order is delayed, returned, or misdelivered due to an incorrect, incomplete, or undeliverable address provided with your order, any additional shipping or replacement costs will be your responsibility.

Lost or Missing Packages

If your package appears to be lost in transit or tracking has not updated within the carrier’s expected delivery window, please contact us at orders@the-foyer.co so we can assist with determining the appropriate next steps.

If tracking shows your package as delivered but you have not received it, please check the delivery location and surrounding property, household members, neighbors, or building management and contact the shipping carrier for additional delivery information.

The Foyer is not responsible for packages lost or misdelivered as a result of an incorrect, incomplete, or undeliverable shipping address provided with your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item due to an error by The Foyer, please contact us at orders@the-foyer.co within 5 days of delivery. Include your order number and photographs of the products and packaging showing the issue.

We will review the issue and, when appropriate, provide a replacement or other resolution at no additional cost. Please keep the affected products and packaging until your claim has been reviewed, as we may require additional photographs or information.

Returned Packages

If your package is returned to The Foyer due to an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another circumstance outside of our reasonable control, you will be responsible for any additional shipping charges required to resend the order.

Because our products are custom and made to order, packages returned to The Foyer by a carrier are not eligible for a refund.

Event Dates

You are responsible for placing your order with sufficient time for the design, production, and delivery timeline stated on the applicable product page.

Providing an event date does not guarantee delivery by that date unless The Foyer has expressly confirmed a guaranteed delivery date in writing. Carrier delays and other circumstances outside of our reasonable control do not qualify an order for a refund solely because it arrives after your event date.

Questions

For questions about an existing shipment, please contact us at orders@the-foyer.co and include your order number.

Please review our Terms & Conditions and Return & Refund Policy for additional information regarding custom orders, cancellations, proofs, and refunds.